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  • What is the estimated delivery time?
    Digital downloads are available immediately after purchase. Once payment is confirmed, you will receive your download link within minutes.
  • How will I receive my digital product?
    After your purchase, you will receive a link to download your product.
  • Are the products physical or digital?
    All our products are digital downloads, meaning you will not receive a physical item.
  • What types of products do you offer?
    We offer a wide range of digital products, including planners, journals, eBooks, social media templates, colouring books, stickers, and more.
  • Our Return Policy
    We want to emphasise that due to the digital nature of our products, we cannot provide refunds or accept returns. If you have any questions or concerns before purchasing, please do not hesitate to contact us. We are happy to assist you and help you make an informed decision.
  • Your Personalised Design - Usage Rights:
    This creative design is tailored exclusively for personal and professional purposes. Distributing or selling these digitally purchased templates is strictly prohibited. When purchasing, you agree to comply with our terms and conditions. If you have any questions or concerns, feel free to contact us. Thanks for choosing us for your design needs!
  • How to order?
    faq
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I download digital products from Iconik Day Digital?
    To download digital products from Iconik Day Digital, simply follow these steps: 1. Select the product you wish to download. 2. Add it to your cart and proceed to checkout. 3. Complete the payment process using your preferred payment method. 4. Once the payment is confirmed, you will receive a download link via email or on the order confirmation page. 5. Click on the download link to access your digital product.
  • How can I access my purchased digital products on Iconik Day Digital?
    To access your purchased digital products on Iconik Day Digital, simply log in to your account and navigate to the 'My Downloads' section. From there, you can view and download all your purchased items instantly.
  • Can I return or exchange digital products?
    Because of the nature of digital downloads, we cannot accept returns or exchanges after you have downloaded the files. If you experience any issues, please reach out to us for assistance.
  • Are your products copyright protected?
    Yes, all our products are copyright-protected and only for personal use unless stated otherwise. Reselling, sharing, or redistributing the files is strictly prohibited.
  • Are your products copyright protected?
    Yes, all our products are copyright-protected and only for personal use unless stated otherwise. Reselling, sharing, or redistributing the files is strictly prohibited.
  • Do you offer discounts or promotions?
    We occasionally offer promotions and discounts. For updates, subscribe to our newsletter or follow us on social media.
  • Can I request custom products?
    We may offer customisation services depending on the product. Contact us with your requirements, and we’ll let you know if it is possible.
  • Can I share my purchase with friends or family?
    The files are for personal use only. Sharing, redistributing, or reselling them is against our terms of use.
  • What if I have trouble opening the files?
    If you have technical difficulties, check the product description for recommended software. You can also contact us for further assistance.
  • Can I use the colouring books digitally?
    You can use colouring books digitally on apps like Procreate or print them for physical use.
  • How do I print my products?
    You can print at home using standard A4 or US letter-sized paper or take the files to a local print shop for professional printing.
  • Are there any usage restrictions on your social media templates?
    Social media templates are designed for personal or business branding and may not be resold or redistributed in any form.
  • How do I contact customer support?
    You can reach us via email at support@iconikdaydigital or through the contact form on our website.
  • Is my payment information secure?
    Yes, we use secure payment gateways to protect your payment details.
  • What payment methods do you accept?
    We accept all major debit and credit cards, as well as PayPal.
  • Can I download the files multiple times?
    Yes, you can download your purchase multiple times. However, we recommend saving a copy to your device after purchase for easy access.
  • Can I return or exchange digital products?
    We do not offer returns or exchanges for digital downloads once you have downloaded the files. If you experience any issues, please contact us for assistance. We cannot process returns or exchanges for digital downloads once you download the files.
  • Can I use the products for commercial purposes?
    You cannot commercially use products designed for personal use unless you purchase a commercial-use licence. Check the product description or contact us for more information.
  • . Are your products copyright protected?
    Yes, all our products are copyright-protected and only for personal use unless stated otherwise. Reselling, sharing, or redistributing the files is strictly prohibited.
  • What if I don’t receive the download link?
    Please check your spam or junk folder. If you still don’t see the email, contact us via support@iconikdaydigital.com with your order details, and we will resend the link.
  • What file formats do the products come in?
    We usually deliver our products in PDF, PNG, or JPEG format, and we specify the file format on the product page.
  • How will I receive my digital product?
    After your purchase, you will receive an email with a link to download your product. You can also access your downloads from your account on our website.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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